We understand that getting a perfect scan can take practice! To ensure the highest quality $3\text{D}$ model for your custom frames, here are our best tips:

Optimizing Scan Quality

• Lighting is Key: Avoid dim rooms and direct, harsh sunlight. Find an area with bright, even lighting.

• Clear Your Space: Relocate to an area free of clutter and objects (like chairs or headrests) within arm's reach.

• Level Your Device: Hold your phone at eye level so you are looking straight into the camera.

• Move Slowly: Rotate your head very slowly during the panoramic scan—less than $1\text{ inch}(2\text{-}3\text{ cm})$ per second. Slow movement is essential!

• Isolate Head Movement: Do not rotate your torso, shoulders, or arms. Focus on moving only your neck so the camera can capture a full $180\text{ degree}$ range, ensuring it gets crucial angles, including your ears.

• Remove Screen Protector: Certain types of screen protectors (thick glass, wavy film, privacy filters, etc.) can interfere with precise light capture, so remove them before scanning whenever possible. 

Retaking the Scan

Our team may reach out to you if your scan quality needs improvement. To retake your $3\text{D}$ Panoramic Scan:

1. Tap the hamburger menu icon (3 lines) in the upper left corner.

2. Tap "My Orders" to revisit the upload screen and initiate a new scan.