Trying custom eyewear should be a worry-free experience! 
That’s why we proudly offer a 45-day exchange or refund policy—even on your custom, made-to-order glasses.


For Retail Orders

Book a visit at your nearest Breezm location within 45 days of your pickup. Our friendly opticians will take care of everything and make sure your fit is perfect. 



For Mobile Orders

If your eyewear does not feel right, please contact us as soon as possible so our team can review the issue and recommend the appropriate next step, which may include a fitting adjustment, remake, exchange, or refund, subject to the terms of our return policy.


Because mobile scans can’t fully capture the complex curves behind the ears, your temples may need minor comfort adjustments after delivery. A quick visit to a local optician usually resolves this. Most provide simple services—such as temple adjustments or nose pad tuning—at little to no cost, ensuring your glasses fit comfortably and securely.

Even after a professional adjustment, if for any reason you are dissatisfied with your frame or lenses, simply:

  1. Contact us at contact@breezm.com 
  2. Include your order number, the reason for the return, and photos of your frame or lenses (with close-ups of any defects, if applicable).
  3. Let us know if you require a replacement or a refund.



Important Notes

  • Only one (1) free exchange is available per customer.
  • For change-of-mind returns, customers are responsible for round-trip shipping. Breezm covers exchange shipping for mobile orders when the product is defective.
  • Defective items must be reported within 7 days of receipt with photos to qualify for free return shipping and full replacement.
  • All returns must be received in their original condition, free from damage or external impact, to avoid additional repair or replacement charges.
  • The 45-day period begins on the date you pickup or receive your order. To qualify for a return, exchange, or remake, the product must be received by Breezm within 45 days of your delivery date.
  • For returns, round-trip shipping costs will be deducted from your refund.